Frequently Asked Questions
Everything you need to know about your Smooche glow.
Are Smooche products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Smooche products are 100% cruelty-free and vegan-friendly, containing no animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is at least 50% full.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Can I track my order once it has shipped?
Absolutely! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.